With CustomerTouch you can talk to your customers either by triggered, automated communications, or through customized, Managed Campaigns. CustomerTouch uses five impactful communication methods—direct mail, email, automated voice, text messages, and live voice to reach your targeted customers. See maximum results from integrated and effective customer communications only from ADP.
- Deliver Timely And Professional Customer Communications effortlessly
- Execute critical customer communications with the full potential of Dealer Management System (DMS) and CRM system integration
- Profit from soaring response rates and increased customer satisfaction with time-sensitive targeted messages
- Improve dealership processes by automatically sending real-time communication notifications
- Free up employees to focus on revenue-generating activities by minimizing dealership personnel involvement
- Create special communications easily with the help of CustomerTouch's Virtual Marketing Representative
Direct mail, email, phone, and mobile marketing : ADP puts it all together with the right mix of Customer Communication Services
You know you need to increase sales and service revenue, but creating, sending, and managing marketing campaigns can sometimes be time-consuming and a hassle. There are so many options to choose from—phone, email, direct mail, and mobile marketing—and ADP puts it all together with our Customer Communication Services.
Increased profits
- Convert your sales customer into a service customer with Sales to Service mailings like “service department introduction” or “schedule your first service”
- Let your customers know they’re due for service with Service Reminders triggered by time or estimated mileage
- Get back in touch with prospects who came into your dealership but didn’t make a purchase with Unsold Prospect Follow-Up
- Create, send, and manage marketing materials with Professionally Managed Marketing Campaigns
Higher service revenues
- Reduce no-shows for appointments and special order parts with Service Notification
- Use marketing campaigns to fill your service bays
Improved CSI scores
- Send thank you letters, time-saving notifications and reminders, and more—automatically
- Remind customers of satisfaction surveys due
- Identify dissatisfied customers with CSI/SSI Follow-Up and take advantage of call guides to address their concern
The benefits of Customer Communication Services don’t end there. Only ADP gives you all the tools you’ll need to automate your customer communication and see profits, revenue, and satisfaction rise.